Mum 2 Mum is proud of our ongoing commitment to responsibly manage and treat with the utmost respect and confidentiality any individual information collected during the course of our dealings with our customers. We value the trust our customers have placed in us in providing any personal information, and limit the collection and use to maintain a superior level of service to our customers.
Purpose of this Policy
This policy outlines:
- what personal information we collect and how it is collected during the course of running our business;
- what we do with any personal information received; and,
- how we ensure that this information is treated in accordance with the requirements of the Privacy Act.
At all times there is no obligation for our customers to provide us with personal information – unless it is a necessary requirement to fulfil an order or to provide another customer service function.
Customer delivery and contact details are stored and purchase history details may also be collected.
This information may be collected from our website. Information may also be collected when contacting our head office or by entering Mum 2 Mum Competitions with third party publications or via our Facebook site.
Use of Information Collected
All information Mum 2 Mum collects through the course of normal business dealings remains confidential.
Mum 2 Mum does not disclose personal information to any other organisations – unless the owner of that information has given their consent.
We only use the information for processing orders or for internal marketing purposes – which may include:
- fulfilment of orders;
- statistical analysis of customer shopping habits, interests, and preferences;
- analysis of relevance of our special offers and promotions and sending information about these promotions and products including sending information by email providing the customers consent has been given for this service.
Security of Information Collected
Mum 2 Mum takes all reasonable precautions to ensure that any personal information received is kept confidential.
For sending information and for delivery of orders placed through our customer service centre or via our websites, it is necessary to disclose some personal information to third parties such as delivery contractors.
Mum 2 Mum takes appropriate steps, however, to ensure our suppliers and contractors only use the information provided to them for the relevant purpose and ensures that all contracts with third parties include a clause that any personal information is only to be used for the intended purpose.
No personal information will be disclosed to any other third party without your consent.
Customers who do not wish to have their personal information used for marketing by Mum 2 Mum are most welcome to indicate their desire at the time of purchase, in correspondence, at interview or any other point of contact with a representative of our company.