Deliveries and freight

Shipping charges

Prices on this website do not include freight. Freight charges will be applied at confirmation of order.

Please allow:

 2 - 3 working days for North Island deliveries  

 4-5 working days for South Island deliveries

Rural Deliveries: 2-3 extra days for rural deliveries. Please mention your RD number when placing your order.

Around public holiday periods - please allow a few extra working days. During the Christmas period - please expect courier/ postal delivery to take a little longer than usual.

Direct to Customer

New Zealand Wide: $7.00 per order

Overseas: $20.00 per order

Wholesale Customers

North Island:  $10.00 per box delivered

South Island: $15.00 per Box delivered

Overseas:  Wholesale overseas orders will be advised upon receipt by us of your order. Your order will not be sent to you until freight costs are confirmed by you

Terms & Conditions:

General
All goods and services sold by us to you are sold on the terms of trade set out below. We may at any time vary these terms of trade. These terms of trade may not otherwise be varied unless agreed by us in writing. In these terms of trade, references to "we", "our" or "us" are references to Mum 2  Mum Ltd (NZ) and references to "you" and "your" are references to the customer.

Acceptance
You will be deemed to have read and accepted these terms of trade when you confirm an order for goods or services by clicking on the "Order Now" button. Once your order has been accepted by us this will constitute a binding contract for the supply of the goods or services on these terms of trade

Price and Payment
For all goods or services ordered by you, you must pay the price for the goods or services specified on our website at the time your order is accepted by us. All payments are to be made by credit card (we accept Mastercard and Visa). We may contact you directly to confirm your credit card details. All prices are in New Zealand dollars and are inclusive of GST (being tax levied in accordance with the Goods and Services Tax Act 1985 and includes tax levied in substitution for such tax). You will pay all other applicable taxes, import duties, levies or tariffs which may be payable (if any).

Freight and Handling
You will pay freight and handling charges on any goods you order from us as follows:

• All goods delivered within New Zealand incur freight and handling charge (please see freight amounts above for more details) - Sorry this excludes Chatham Islands & Steward Island.  Please contact our Customer Services Department for alternative freight options for this area.
• All freight and handling charges for goods delivered outside New Zealand will incur a freight charge – (pricing for oversea’s please see above) Wholesale oversea’s orders will be advised upon receipt by us of your order. Your order will not be sent to you until freight costs are confirmed by you.

Order and Delivery
We will endeavour to deliver goods ordered from us within 21 days from the date we receive and accept your order. This will be subject to stock availability. If we anticipate that you will not receive the goods within that time frame we will advise the reason for the delay and the likely date of the delivery. You will then be asked to confirm the order or cancel the order. The timing for delivery of services ordered from us will be as specified on our website or as agreed by us and you. We will not be liable for any delays in delivery of goods or services. PLEASE NOTE – Mum 2 Mum does not Back order stock.

Property/Risk
Property and risk in goods ordered by you from us will pass to you upon delivery of the goods to your specified delivery address for the relevant order.

Returns Policy
Should you change your mind we will happily provide an exchange or credit voucher subject to the following conditions;

• Returned goods be accompanied with receipt
• The goods returned within 30 days of delivery
• The goods need to be in the original condition as purchased

The above does not apply to sale goods, which are not returnable.  Exchanges to be at the expense of the customer if exchanged via post or courier.  If goods are faulty we will meet our obligations under the Consumer Guarantees Act but proof of purchase is required.  Faulty goods must be returned to us as soon as possible.

Liability
Subject to the provisions of this clause, to the extent permitted by law:

• we will not be liable for any indirect losses or consequential damages of any kind suffered or incurred by you; and
• we limit our liability to the replacement, or replacement cost and the delivery cost, of the relevant goods at our option.

If you are not acquiring goods or services from us for business purposes, you may have rights and remedies under the New Zealand Consumer Guarantees Act 1993 in which case the above exclusions and limitations (and any other provisions in these terms of trade which limit or exclude the rights and remedies available to you) will not apply to the extent these are inconsistent with your rights and remedies under that Act. If you are acquiring goods or services from us for business purposes, the New Zealand Consumer Guarantees Act 1993 will not apply.

Governing Law
These terms of trade are governed by and interpreted according to the laws of New Zealand.